What is a twournal?
How much does it cost?
Can I get color?
Can I get hardcover?
What languages do we support?
Can I remove specific tweets?
What are the book specifications?
What is the minimum number of tweets I need?
Which pictures are printed?
Which replies are printed?
Does it include retweets?
Do you offer discounts for bulk orders?
How to find a tweet ID?
My ebook is taking too long to convert
Can I track my order? 
What's the difference between the book and the eBook design? 
I'm not getting my full latest 3200 tweets 
How do I receive my commission from my book sale?  
My twournal has the wrong timezone. 
Can I order a twournal if I created it in the past and the tweets are no longer accessible at twitter?  

What is a twournal?
A twournal is a printed twitter journal. See pictures here.

How much does it cost?
See the pricing page here.   

Can I get color?
Yes

Can I get hardcover?  
Not yet. Follow us @twournal to find out when we add this option.

What languages do we support?
  Dates will always be in English (we may change this later on). We'll try our best to get any language you submit working. English, French, Spanish, Russian, German, Japanese and Arabic are among languages we've printed so far.

Can I remove specific tweets?
Not yet. Follow us @twournal to find out when we add this option.

What are the book specifications?  
Color covers with black and white pages. 5.5" width x 8.5" height or 5.833" x 8.264" depending on your order. Currently we can print up to your latest 3200 tweets. This is only because twitter currently limits how many tweets we can access and may change in the future. Tweets are in chronological order starting from your oldest tweet we can access.

What is the minimum number of tweets I need?
You need at least 1 tweet to create a twournal. Book sizes start at 32 pages. If you have less tweets than can fill up 32 pages, blank pages will be added after your tweets. You can estimate about 8 tweets per page.

Which pictures are printed?
If you choose to include pictures we check for any links in your tweets to twitpic.com, tweetphoto.com, flick.com, mobypictures.com and yfrog.com and include them. This will include your replies to any twitpics and re-tweeted twitpics.

Which replies are printed?
We check your latest 3200 replies for those that are in reply to a specific tweet and place them right after that tweet. Replies that aren't in response to a specific tweet are not included.

Does it include retweets?
No, we use exactly what twitter gives us from your usertimeline.

Do you offer discounts for bulk orders?
Yes, Just send us an email at sales@twournal.com

How to find a tweet ID

A tweet ID can be copied from the specific tweet's URL.
eg https://twitter.com/twitter/status/7638492887. The tweet ID here is 7638492887.

To get to a tweet's URL you can click on the time of a tweet
eg. 10:36 AM Jan 11th

My ebook is taking too long to convert

With our current resources we can only convert a limited number of eBooks everyday. Printed book orders are given priority. 

If conversion is taking too long we either have too many books to convert or there was a problem in conversion. Follow us @twournal to find out if we're swamped. If it's been over 2 days you can try creating another twournal.

Can I track my order?

We don't have tracking on the lower speed shipping options.

Whats the difference between the book and the eBook design?

The design of the eBook is a little lower quality than the book and includes the twournal.com link on every page.

I'm not getting my full latest 3200 tweets

Sometimes twitter has problems with their cache and you won't be able to retrieve your latest 3200 tweets. You can either wait and twitter may resolve it in a few weeks or contact twitter. We can try to contact them on your behalf if you're still having problems.

How do I receive my commission from my book sale?
In "My Account" click edit. Under the "Payment options" section enter your Paypal email address and click save. We make out payments about once a month.

My twournal has the wrong timezone.

You can change the timezone in the twitter account settings at https://twitter.com/settings/account. That should change it in your Twournal as well.

Can I order a twournal if I created it in the past and the tweets are no longer accessible at twitter?

Yes once you create a twournal we backup your tweets so you can order it at any time. We don't backup photos so your photos will still need to be online to be included.