“A small percentage of iPhone 11“The units suffer from tactile issues,” says Apple, “and that’s exchange their screens free of charge as part of a new replacement program. In his ad, the tech giant admits that the screens of iPhone 11s made between November 2019 and May 2020 may become unresponsive due to an issue with the display module. Apple hasn’t specified what exactly causes the screen to stop responding, but it does ask owners with affected screens to verify their phone’s serial number on the support page to find out if they are eligible for a free replacement.
Only iPhone 11 models manufactured during this period are included in the program. Other models, including the iPhone 11 Pro and iPhone 11 Pro Max, are not. As always, affected device owners can choose from three routes they can take. They can find an Apple Authorized Service Provider, make an appointment at an Apple Store, or, if they can’t leave their home, contact Apple Support and arrange postal service through the Apple Repair Center. Those who have already had their screens fixed and paid for might get a refund as well, but they should talk to support to get the process started.