Friday, April 16, 2021

The final days of former Zappos CEO Tony Hsieh

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The death of former Zappos CEO Tony Hsieh came as a shock. At just 46 years old, the investor had made a huge impact on business during his time in the footwear e-commerce company, reshaping customer service and encouraging new corporate cultures by avoiding hierarchy within the company. his.

Late last week and on Monday, Forbes and The Wall Street Journal separately published two hard-to-read but important articles on the last days of Hsieh, who died in late November from a fire in a Connecticut home.

Known for writing the 2010 business book Offer happiness: A path to profit, passion and purpose, Hsieh became beloved for investing some $ 350 million in revitalizing downtown Las Vegas. And among friends, he was known to be generous: the entrepreneur bought friends’ houses, apartments and restaurants, for the WSJ.

But personally, Hsieh was struggling with a deep sense of loneliness that he had previously channeled into his work. In the coronavirus pandemic, it had been exacerbated. Hsieh turned increasingly to alcohol, mushrooms, and ecstasy after retiring earlier this year. He was also known to inhale nitrous oxide cartridges which can induce hypoxia. In August, friends and family were planning a procedure.

Hsieh died of complications from smoke inhalation. But there are only bits and pieces of the story of the fateful house fire. Some first responders, according to radio recordings at the time, said that one victim was “trapped” in the house, while another said she was “barricaded” inside. Hsieh does not appear to have made a will, and a day before the fire, he had planned to check in at a drug rehab center in Hawaii, according to the Journal.

While Hsieh’s family declined to discuss details of the former ruler’s death, she told the Journal that she planned to “To carry on his legacy by spreading the principles by which he lived: to find joy through meaningful life experiences, to inspire and help others, and above all, to offer happiness.” Based on the outpouring of sorrow and sympathy from animators, The politicians and investors after Hsieh’s death, his legacy will most certainly last. Read more.

Lucinda Shen
Twitter: @shenlucinda
E-mail: lucinda.shen@fortune.com



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