How to request a refund for Cyberpunk 2077 for PS4 and Xbox One

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It would seem that there is a reason why the early revision copies of Cyberpunk 2077 were only available on PC. It turns out that even after the day one patch, the game does not work so well on standard PS4 and Xbox One consoles. And while the developer says small and large patches are in progress, you may want to get your money back in the meantime. Whether you regret your Cyberpunk 2077 purchase or want to return a different game, you may be wondering how to get a refund for PS4 or Xbox One digital games. We’ve got you covered below.

Request a refund for a digital PlayStation game

To request a refund for a digital purchase from PlayStation Store, visit Sony Refund Claim Page. There you can log into Refund Chatbot, a digital assistant that will let you know if you are eligible for a refund on the purchase in question. Note that this indicates that you have 14 days from purchase to request a refund.

Request a refund for a digital Xbox game

To request a refund for a digital Xbox game, you will need to visit Microsoft Refund Page. Like the PlayStation Store above, Microsoft says refunds will only be available within 14 days of purchase.

If you have purchased a physical copy of the game, CD Projekt Red suggests trying to return it to the dealer you purchased it from. If that doesn’t work, you can email helpmerefund@cdprojektred.com to ask for help. The company says that it “will do its best to help you. From today you can contact us for a week until December 21, 2020”.

What’s wrong with Cyberpunk 2077 on PS4 and Xbox One basis? Many. Bugs of all kinds appeared, including NPC path finding issues, missing textures, body parts (ahem) sticking through clothing, and many more. So many others, in fact, that we’ve compiled a video of some of the funniest. You can watch it above.

To address these issues, the developer said it will release updates “frequently whenever new enhancements are ready.” Two bigger fixes are also in the works, with the first scheduled to arrive in January and the second in February.

Chris Reed is Editor-in-Chief and Transactions Expert at IGN. You can follow him on Twitter @_chrislreed.


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