CD Projekt Red says it has started contacting gamers who have requested Cyberpunk 2077 refunds. The game launched as a technical mess on consoles, especially the base versions of the PlayStation 4 and Xbox One , causing many disgruntled players to want their money back.
The studio tweeted the following update:
The reimbursement situation has become its own headache with CDPR first encourage players to get their money back, giving some gamers the impression that the studio has contacted Sony and Microsoft to ensure a smooth refund process. A company conference call revealed that the opposite was true and that the studio returned some of these messages. This meant gamers were at the mercy of refund policies set by publishers (of which Sony is more restrictive), and many had their claims turned down. Last night Sony made the decision to remove Cyberpunk 2077 from sale on the PlayStation Network while offering refunds to all disgruntled players. Microsoft, meanwhile, has done everything possible to reimburse the game. Easier.
Cyberpunk 2077 has become the story of two games. PC gamers enjoyed a more stable experience, while console gamers suffered game crashes, muddy and / or missing textures, stuttering animations, among other bugs that make the game unrecognizable from its features. pre-release footage (which, as we now know, was shot on PC). CD Projekt Red promises that two major fixes will arrive in January in February that will hopefully fix the console version’s biggest issue. Meanwhile, the chaotic mess not only upended the player base, but generated conflict. in CD Projekt Red internally.
Good luck to those requesting a refund and let us know in the comments how your experience was.