Thursday, May 6, 2021

Google blames Gmail and YouTube crash due to error in user ID system

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Google diagnosed a generalized breakdown which eliminated major services earlier this week, such as Gmail and YouTube, as a mistake with its online people identification system.

Alphabet’s Google has several tools that allow it to verify and track logged in users. In October, the company started moving these tools to a new file storage system and in doing so wrongly claimed portions of the data, according to a Friday post. This caused several of its services to descend for 47 minutes Monday morning, a rare technical misstep.

Google’s explanation comes against a backdrop of increased vigilance in cybersecurity. A hack on the software vendor SolarWinds has companies exhibited, including Microsoft and multiple US government agencies. A Google spokeswoman said on Friday that the internet giant had found no evidence that the SolarWinds hack had affected Alphabet or Google’s systems.

About 15% of requests sent to Google’s cloud storage service were interrupted during Monday’s blackout, the company said. The cloud division offers an identification service similar to that of Okta Inc.

Tuesday, Google’s Gmail service had another disturbance. The company attributed this to a data migration issue.

More to read absolutely technological coverage of Fortune:

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