Cyberpunk 2077’s launch ended up being a mess when it came to glitches, breakthrough bugs, and critics’ restrictive talk. This resulted in a number of refund requests for the game, especially for the Xbox One and PlayStation 4 versions, which seemed to have been hit the hardest in terms of performance, graphics and overall experience. Earlier this week, CD Projekt RED has apologized to fans, encouraging them to request refunds on PS4 and Xbox One for those who wish. The problem with this, however, ended up being that Sony turned down many of these requests, instead asking consumers to wait until the January and February fixes were adopted.
It was later revealed on a recent conference call that the studio never spoke with Microsoft or Sony before making their statement to ensure that digital refund practices would allow refunds, which would lead to a new wave of communication problems between the company and its fans. Now CDPR is going back on its PlayStation specific refund offer.
Players who wrote to the helpline who were denied a refund by Sony received the response below:
CDPR via Kotaku
“This is confirmation that we have received your request for assistance with the refudding of a console copy of Cyberpunk 2077,” the above email read. It continues following a request not to respond to the initial email, saying, “If you have a digital copy on PlayStation, please wait for us to respond.” It also appears that the issue seems to be mostly contained on the PlayStation side of the requests, which also coincides with the majority of gamers turning to social media to complain about this whole process.
The refund request email provided by CD Projekt RED will be closed on December 21.
As for the conference call with investors from the studio itself, it was made clear that the repayment promise was incredibly premature, offering no real guarantees that a repayment would be viable. You can read the full conference notes, including how previous generation versions of the game were all but ruled out, along with our previous coverage. here. Regarding pre-orders, here’s what the company had to say:
“You have to understand: Microsoft and Sony have refund policies for every product that is digitally sold on their storefronts. Despite several articles, I have seen that things are set up just for us, this is actually not true – these policies are in place and have always been in place; they are not offered specifically for us. Anyone who has purchased a title from the PlayStation Network or Microsoft Store can request a refund, and if it is made within certain limits, usually related to time, usage and so on, we may request that refund. Our procedure here with Microsoft and Sony is no different than any other title posted on any of these showcases. I want to make this clear, because there seem to be some misconceptions. In terms of financial participation, when our product is refunded, the store share that Microsoft took is refunded, and of course that’s something that is subtracted from the revenue share that would normally flow to CD PROJE KT. Of course, it is not shared with us and is instead refunded to the donated player – the donated customer. I think that sums up the first one pretty well. “
While this is true for the digital refund policies in place, there has been a promise of refunds, intentional or not. Given the mixed reception climate, the company would have been better off exercising caution with Microsoft and Sony to ensure that an action plan was in place for those requesting a refund on their claim.
It’s also interesting that the issue is more prevalent on Sony’s side, as Microsoft gamers seem to have an easier time getting their refund requests through. We reached out to Sony for comment.
[Source: CDPR via Kotaku]