Facebook said it needed to make “unprecedented efficiency improvements” and also strengthen its infrastructure to handle the load of its various applications during the pandemic. The teams were also ready during New Years Eve. If your WhatsApp call went off without a hitch, now you know why.
The WhatsApp record is one that Facebook probably won’t be afraid to keep for a long time – ideally, mass vaccinations make in-person New Years celebrations a reality again. Yet it shows how essential internet calls have been in preserving traditions at a particularly difficult time.